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| Achieving Class A Business Excellence |
Authors: Dennis Groves
ISBN-13: 9780470260340
Topic: Business & Economics
Format: Hardcover
Language: English
Publication Year: 2008
Language: English
Publication Year: 2008
REVIEW:
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
Crucial reading for anyone aspiring to or newly promoted to management. A very good book for learning and critically thinking about business.
About the Authors
DENNIS GROVES is Chairman of Oliver Wight Americas and President of Oliver Wight International.
KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, and Middle East, and is coauthor of the Wiley book Gaining Control.
JIM CORRELL is a former co-chairman of Oliver Wight International and chairman of Oliver Wight Americas. Jim is a Principal in Oliver Wight Americas, and is coauthor of the Wiley book Gaining Control.
TABLE OF CONTENTS:
Prologue.
Introduction.
1. Opportunity.
2. Fact-Finding—Greg Meets His Team.
3. Greg's Directives.
4. Breakdown.
5. Listening . . .
6. . . . and Learning
7. Observing.
8. Possibilities.
9. Beginning.
10. Hope.
11. Decision Time
12. Kick-Off . . .
13. Involvement.
14. Education, Education, Education. . .
15. Process Design.
16. Customer Service.
17. Customer Satisfaction.
18. Competitive Pressure.
19. Class A Leadership
20. Sustainability, and More . . .
Epilogue.
Readers's Reference.
Index.
Excellent books reviews.
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