Business Insider

Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday, April 13, 2012

BOOK REVIEW: Zig Ziglar - Staying Up, Up, Up In A Down, Down World

Staying Up - Zig Ziglar
Book Review:       Staying Up, Up, Up In A Down, Down World Daily Hope For The Daily Grind
Author:    Zig Ziglar
Language:    English
Format:        Hardcover
ISBN-10:    0785270779
ISBN-13:    9780785270775
Topic:      SALES

SPONSOR:  Business Books

Publisher's Note:
It has been said that when the going gets tough, the hopeful keep going. That's because hope is the great activator-in other words, people with it take action to realize their goals. But many times the daily grind can be a hope-killer, so Zig Ziglar offers a solution! Ziglar encourages us to spend five minutes every morning with Staying Up, Up, Up in a Down, Down World, thus gaining the inspiration and encouragement needed to face daily obstacles. Full of hope-inspiring vignettes from Ziglar, words of encouragement from well-known leaders, and Scripture for meditation and prayer, this quick-read provides the motivation needed for meeting your goals and fulfilling your dreams.

REVIEW:

As a sales professional, I have always struggled with leaving the world on the other side of the sales room.  I found that by investing some time in reading uplifting positive material instead of the "News", I maintained a more positive outlook and find it easier to conquer call reluctance.  I use the smile tactics to get a positive flow before the call, by smiling and having a good attitude, I can turn the energy into sales and my momentum increases the more I call rather than subsiding.  This book has some great tips and it can be read in just a few minutes per day.  Many times I will open at random for a quick fix of positive uplift.

Saturday, December 10, 2011

Book Review: 9 Lies That Are Holding Your Business Back

Book Review:   9 Lies That Are Holding Your Business Back
Authors: Steve Chandler & Sam Beckford
9 Lies
ISBN: 156414836x
Topic:  Small Business
Format:  Hardcover
Language:  English
Publication Year:  2005

SPONSOR:  Civil War Books

Notes From The Publisher:  As an exciting sequel to his smash business bestseller 100 Ways to Motivate Others, Steve Chandler has teamed with Sam Beckford to write an astonishing wake-up call to the more than 20 million people in the United States and Canada who now own small businesses but don't know how to make them really pay off.

By exposing the nine most common (and often fatal) myths in business, Chandler and Beckford offer simple and inspired solutions to the self-induced problems created by small business owners every day. The surprising truths countering each lie – lies such as "It Takes Money to Make Money," "I Am A Victim of Circumstance," and "I Can Do This On My Own"—have been battle-tested for years by Sam Beckford and his hundreds of successful small business coaching clients.

Now, these same truths are delivered to millions of eager readers with the added kick of Chandler's trademark lively and entertaining writing style and powerful self-motivational tools. This book tells you not only how to guarantee that your business will be profitable, but also how to motivate yourself each day to do it!

Steve Chandler is one of America's best-selling authors whose eight books—including the bestsellers 100 Ways to Motivate Yourself and Reinventing Yourself—have been translated into more than 11 languages. Chandler is also a world-famous public speaker who was described by four-time Emmy-award winning PBS screen writer Fred Knipe as "an insane combination of Anthony Robbins and Jerry Seinfeld." Chandler was recently named to the faculty at the University of Santa Monica where he teaches in the graduate program of soul-centered leadership.

Sam Beckford is known throughout the United States and Canada as the "Small Business Millionaire." A five-time business failure who became a millionaire on attempt number six, his story has been told in books, on radio and television, and used in seminars across North America to help other business owners convert their own failures into successes. Beckford has successfully coached and been consulted by hundreds of business owners on how to get extraordinary results from ordinary small businesses, based on lessons from his own real-life experience.

Review:  Overall, the book is kind of simplistic with many pop television culture references, but the information is powerful and helpful.  I often battle the price demon, this book is a good reminder that value is more important to the customer than price.

Thursday, March 31, 2011

Book Review: FROM THE BUREAU TO THE BOARDROOM

FROM THE BUREAU TO THE BOARDROOM

FROM THE BUREAU TO THE BOARDROOM
Author: Dan Carrison
ISBN-13:  9780814410639
Topic:  Business Management
Format:  Hard Cover
Language:  English
Publication Year:  2009

REVIEW:


30 Management Lessons from the FBI - The analogy seems to work in this business management book by Dan Carrison.  As a manager, I am always reading to improve my skills.  While I may not be able to drastically alter my organization to mirror the Federal Bureau of Investigation, there are some insights.  The chapter regarding "infiltrate the customer" was humorous but also serious.  The FBI infiltrates criminal and terrorist organizations and the consequences are dire, but as a business, you MUST know what your customers think and want, the consequences are the life and death of your business.  Two of the best ideas for me are: not second-guessing my decisions and winning with the tools I have not the ones I wish I had

The other lessons are equally informative.  In the end, the book is a quick read and provides motivational insight into how a business can adapt and improve using the FBI as a model.


INFORMATION FROM THE PUBLISHER:
Managers will learn how to:
* Encourage and accept new roles
* Publish and maintain a ten most wanted customer list
* Infiltrate the customer all the way to the top
* Manager failure and success
* Cultivate a One for All, All for One Corporate Culture
* Win with the tools you have, not the tools you wish you had
* Leverage the employee and the customer base
* Integrate Fidelity, Bravery and Integrity in the workplace
* Institutionalize Best Practices
* Cultivate maturity and good judgment

ABOUT THE AUTHOR:
Dan Carrison who served in the US Marine Corps Reserve from 1965–1970 and is co-founder of Semper Fi Consulting, is a nationally recognized speaker, a writer and has been a sales executive for over 20 years. Dan has taken his & Rod Walsh's leadership message to countless audiences of business executives and government officials.  Dan received a BA in English Literature (cum laude) from the University of California.

BUY IT NOW

Tuesday, November 30, 2010

Book Review: ACHIEVING CLASS A BUSINESS EXCELLENCE

Achieving Class A Business Excellence
Authors: Dennis Groves
ISBN-13: 9780470260340
Topic:  Business & Economics
Format:  Hardcover
Language:  English
Publication Year:  2008

REVIEW:
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
Crucial reading for anyone aspiring to or newly promoted to management.  A very good book for learning and critically thinking about business.
About the Authors
DENNIS GROVES is Chairman of Oliver Wight Americas and President of Oliver Wight International.
KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, and Middle East, and is coauthor of the Wiley book Gaining Control.
JIM CORRELL is a former co-chairman of Oliver Wight International and chairman of Oliver Wight Americas. Jim is a Principal in Oliver Wight Americas, and is coauthor of the Wiley book Gaining Control.

TABLE OF CONTENTS:
Prologue.
Introduction.
1. Opportunity.
2. Fact-Finding—Greg Meets His Team.
3. Greg's Directives.
4. Breakdown.
5. Listening . . .
6. . . . and Learning
7. Observing.
8. Possibilities.
9. Beginning.
10. Hope.
11. Decision Time
12. Kick-Off . . .
13. Involvement.
14. Education, Education, Education. . .
15. Process Design.
16. Customer Service.
17. Customer Satisfaction.
18. Competitive Pressure.
19. Class A Leadership
20. Sustainability, and More . . .
Epilogue.
Readers's Reference.
Index.